Terms & Conditions

Effective Date: [Insert Date]

Welcome to Eclipse Star LLC. By accessing or using our services, including booking rides, visiting our website, or receiving communications from us, you agree to the following Terms and Conditions. Please read them carefully.
 

1. Services Provided

Eclipse Star LLC provides non-emergency medical transportation services. Our services are intended to assist passengers in traveling safely and reliably to medical appointments, therapy sessions, treatments, and other approved destinations.
 

2. Eligibility

By booking or using our services, you confirm that you are at least 18 years old, or have the consent of a parent or guardian if under 18.
 

3. Booking and Payment

  • Reservations may be made by phone, online, or through our scheduling system.
  • Payment is due as agreed at the time of booking, unless prior arrangements are in place.
  • Cancellation policies may apply. Please contact our office for details.
 

4. Passenger Responsibilities

  • Passengers must be ready at the scheduled pickup time.
  • Passengers are expected to behave respectfully toward drivers and staff.
  • If additional assistance is required (such as mobility support), this must be communicated at the time of booking.
 

5. Liability

Eclipse Star LLC is not responsible for delays caused by traffic, weather, or circumstances beyond our control. We are not liable for personal belongings left in vehicles.
 

6. SMS Terms of Service

Eclipse Star LLC may use SMS (text messaging) to communicate with passengers. Types of messages may include:
  • Conversational messages (driver arrival notices, real-time updates)
  • Informational messages (appointment confirmations, schedule reminders, service updates)
  • Customer support messages (assistance with bookings or changes)
     
SMS Disclosure
If you consent to receive SMS from Eclipse Star LLC, you agree to receive informational and conversational SMS from us. Reply STOP to opt out at any time. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary depending on your interaction with our services.
Visit [Insert Privacy Policy URL] to see our Privacy Policy and full Terms and Conditions.
 

7. Opt-Out and Support

  • To stop receiving SMS messages, reply STOP to any message you receive.
  • For help or support with SMS, reply HELP or contact us directly at [Insert phone/email].
 

8. Privacy

We respect your privacy. Personal information collected is handled in accordance with our [Privacy Policy] ([Insert Privacy Policy URL]).
 

9. Changes to Terms

Eclipse Star LLC reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on our website with the revised effective date.
 

10. Contact Us

For questions regarding these Terms and Conditions, please contact us at:
Eclipse Star LLC
[Phone Number]
[Email Address]
[Company Address]